Billing Coordinator Interview Questions

Use these questions to find a Billing Coordinator to join your team. Your best candidate will demonstrate experience in accounting with a passion for finance.

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Billing Coordinator qualifications to look for

Billing coordinators should be familiar with accounting terms and procedures. Highly-qualified candidates are positioned to serve customers, handling accounts and incoming inquiries. 

Keep an eye out for candidates who have:

  • Strong communication and negotiation skills 
  • A genuine passion for accounting 
  • A result-oriented and analytical mindset

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Problem-solving interview questions

  • What financial transactions are involved in the billing process?
  • What system do you use to keep track of incoming payments?
  • How do you collect invoices on time? 
  • What skills do you bring to the table as a billing coordinator in our firm?
  • Tell me three ways you’d handle daily procedures faster. 
  • What is your experience with bookkeeping?

Role-specific interview questions

  • Tell me about your experience and proficiency with data entry programs like Excel?
  • How many invoices can you handle on a daily basis? How do you keep on track with this volume? 
  • Tell me about your experience with billing and invoice software.
  • What motivates you to perform repetitive tasks?
  • What’s your system for reporting payments and debts?
  • What’s the most effective way to keep invoices and customer data records?
  • What blogs, magazines, and other content do you read to keep current with financial issues?

Behavioral questions

  • Tell me about a time when you had an invoice discrepancy with a client? How did you resolve it?
  • You have to deal with an uncomfortable payment collection call. How did you handle it?
  • Describe a time you went the extra mile to deliver excellent customer service. What feedback did you receive from the customer?
  • How do you support your team in the office? 

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