Billing Coordinator

Billing Coordinator qualifications to look for

Billing coordinators should be familiar with accounting terms and procedures. Highly-qualified candidates are positioned to serve customers, handling accounts and incoming inquiries. 

Keep an eye out for candidates who have:

• Strong communication and negotiation skills 
• A genuine passion for accounting 
• A result-oriented and analytical mindset

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Problem-solving interview questions

• What financial transactions are involved in the billing process?
• What system do you use to keep track of incoming payments?
• How do you collect invoices on time? 
• What skills do you bring to the table as a billing coordinator in our firm?
• Tell me three ways you’d handle daily procedures faster. 
• What is your experience with bookkeeping?

Role-specific interview questions

• Tell me about your experience and proficiency with data entry programs like Excel?
• How many invoices can you handle on a daily basis? How do you keep on track with this volume? 
• Tell me about your experience with billing and invoice software.
• What motivates you to perform repetitive tasks?
• What’s your system for reporting payments and debts?
• What’s the most effective way to keep invoices and customer data records?
• What blogs, magazines, and other content do you read to keep current with financial issues?
  

Behavioral questions

• Tell me about a time when you had an invoice discrepancy with a client? How did you resolve it?
• You have to deal with an uncomfortable payment collection call. How did you handle it?
• Describe a time you went the extra mile to deliver excellent customer service. What feedback did you receive from the customer?
• How do you support your team in the office?