Telemarketer Job Description

The Telemarketer Job Description is a comprehensive list of typical job duties and expectations. It covers the most basic and essential functions that a Telemarketer will be responsible for once hired, as well as the experience or skills they’ll need to excel in this position.

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About the Telemarketer Position

We’re looking for a highly motivated, independent worker to join our team as a Telemarketer. As a Telemarketer, you’ll be responsible for placing cold calls to potential clients and achieving sales quotas by proving that our product can best serve their needs.

Telemarketer Responsibilities

Identify potential customers, reaching out to them through cold calls
Utilize scripts to present our product to possible customers and ask questions to learn what their needs are
Inform the customer of how our product can best address those needs
Maintain an updated customer database, including names, phone numbers, and addresses
Direct calls to other departments as needed
Take incoming calls from current customers
Keep a detailed record of all calls and sales

Telemarketer Requirements

High school diploma, although a BA/BS is a plus
[1+] years experience as a Telemarketer
Excellent communication skills, including the ability to be persuasive and handle negotiations
Superb customer service skills
A goal-driven and results-oriented personality
Must be able to remain calm under pressure
Working knowledge of computer software, including Microsoft Office Suite

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Frequently Asked Questions

What makes a good Telemarketer?

A good Telemarketer is highly motivated and persistent, able to remain cool and collected under pressure. When dealing with potential customers, you know you have the skills to persuade them that what you’re selling best serves their needs.