Account Manager Job Description

About the Account Manager position

We are looking for an Account Manager to create long-term٫ trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers٫ develop new business from existing clients and actively seek new sales opportunities.

Account Manager responsibilities are:

• Acting as a communication hub for clients/customers
• Building long-term rapport with customers
• Being able to negotiate contracts effectively
• Resolving customer disputes and attending to enquiries
• Providing reports on account
• Finding opportunities to assist with the growth of the company
• Developing ideas/strategies to help build a good relationship with clients
• Assisting with critical issues and escalations

Account Manager requirements are:

• Experience as an Account Manager or related profession
• Excellent communication skills
• Familiar with CRM software and MS Office
• Knowledgeable about delivering solutions based on customer needs
• Ability to manage multiple projects
• Excellent negotiation and leadership skills
• BA/BSc degree in Marketing٫ Business or related field