Account Representative

Account Reps answer queries from existing clients, inform them about new products or services, and build profitable long-term business relationships. Use these sample interview questions to find the best person for the job.

Account Representative interview questions

Your zero-regret new Account Rep hire will be a confident team player with awesome communication, conversation and interpersonal skills. They might have customer service experience (depending on your needs) and will be highly motivated and goal-oriented. They’ll also have great presentation and negotiation skills. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • What does a day in the life of an Account Rep look like?
  • What does a successful cold call mean to you?
  • Which CRM tech have you used and how?
  • What info do you need from the sales department when you get a new customer?
  • How would you keep existing clients engaged with our product?

Behavioral interview questions

  • Email, phone or in-person: which do you prefer and why?
  • Describe a time you aced customer support for a dissatisfied client.
  • Have you ever solved a challenging problem for a customer? What happened? 
  • What’s your contract negotiation experience?

Problem solving interview questions

  • What are the first things you’d ask or tell a client when you meet them?
  • How would you deal with an important client who always complains about product pricing?
  • How would you prioritize multiple clients at once?
  • Which do you prefer and why: Closing one big deal or maintaining five smaller long-term relationships?

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