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Call Center Manager

Call Center Managers hire, train, monitor and motivate call center agents. Use these sample interview questions to find the best person for the job.

Your zero-regret new hire will have excellent interpersonal skills and a solid grasp of your customers and product. They will be persistent, resourceful, detail-oriented, metrics-driven, and will have proven call center experience. Plus, they’ll have tons of experience recruiting candidates, designing training programs and motivating their teams. 

Top tip: Diversity is key for a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.

Call Center Manager interview questions

  • How has your background prepared you for this role?
  • What drew you to apply for this role?
  • If hired, how would you get to know our customers and product in week one?
  • How much do you know about call center equipment?
  • What are your top recruiting strategies?
  • How big was your last team?
  • What do you include in super effective employee training?
  • How would you react if your team fell behind on performance standards? 
  • What metrics do you use to figure out team performance stats?
  • How would you motivate your team to hit a tight deadline?
  • Describe a time you dealt with a difficult customer call that was escalated to management.
  • How do you discipline employees?
  • Have you ever dealt with an inter-team dispute? How did you handle it?

Start optimizing your recruiting process today.

Start optimizing your recruiting process today.

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