Call Center Representative Interview Questions

Call Center Reps handle the majority of client calls. Use these sample interview questions to find the best person for the job.

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Your next awesome Call Center Rep will have super strong written and verbal communication skills, great interpersonal skills and the ability to accurately record conversations. They’ll be natural problem-solvers with a passion for customer service, plus they’ll have great IT skills, basic database knowledge and fast typing skills. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Call Center Representative interview questions

  • What do you know about our customers?
  • What size was the customer database in your last role?
  • What are your goals for this role?
  • Have you ever helped solve a team problem?
  • Tell us about a time you aced a team project.
  • What’s your average call per hour rate?
  • Have you ever dealt with an angry customer? What happened?
  • How do you keep cool after talking to angry customers?
  • Tell us about a time you successfully upsold a customer.
  • What does great customer service mean to you?
  • What do you do if you don’t know the answer to a customer question?
  • What would you do if the system crashed while you were on a customer call?
  • How do you stay motivated?
  • How would you rate your IT skills?
  • What tech have you used to record call details?

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