Call Center Representative

Your next awesome Call Center Rep will have super strong written and verbal communication skills, great interpersonal skills and the ability to accurately record conversations. They’ll be natural problem-solvers with a passion for customer service, plus they’ll have great IT skills, basic database knowledge and fast typing skills. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Call Center Representative interview questions

• What do you know about our customers?
• What size was the customer database in your last role?
• What are your goals for this role?
• Have you ever helped solve a team problem?
• Tell us about a time you aced a team project.
• What’s your average call per hour rate?
• Have you ever dealt with an angry customer? What happened?
• How do you keep cool after talking to angry customers?
• Tell us about a time you successfully upsold a customer.
• What does great customer service mean to you?
• What do you do if you don’t know the answer to a customer question?
• What would you do if the system crashed while you were on a customer call?
• How do you stay motivated?
• How would you rate your IT skills?
• What tech have you used to record call details?