Cashier Interview Questions

Cashiers are the brand ambassadors who interact directly with your customers. They handle cash transactions, scan goods, collect payments, issue receipts, refunds, change or tickets and redeem stamps and coupons. Use these sample interview questions to find the best person for the job.

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Your zero-regret new hire is a personable and service-oriented, ideally with some kind of customer-facing and/or cash-handling experience. They’re a self-motivated, organized and reliable quick-thinker who isn’t afraid to ask for help, and loves working in a team environment.

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Cashier interview questions

  • What were your responsibilities in your last role?
  • What customer-facing and cash-handling experience have you had?
  • Have you ever made a suggestion that saved time, money or improved revenue?
  • What would you do if you knew you’d be late for your shift?
  • How would you deal with an uncooperative co-worker?
  • What would you do during a slow day at work? 
  • Have you ever had a disagreement with your supervisor? What happened?
  • How would you deal with a customer who asked for a discount when there wasn’t one?
  • How do you process a refund?
  • What would you do if you didn’t know the answer to a customer question?
  • Describe a time you aced your customer service. 
  • How do you stay motivated?

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