Account Director Interview Questions

Account Directors manage client relationships, supervise teams and help with the company’s long-term planning. Use these sample interview questions to find the best person for the job.

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Account Director interview questions

High-quality Account Director candidates are proactive strategic thinkers with incredible communication and interpersonal skills. They share your company’s vision, are goal-oriented and are experienced in successfully training and leading teams.

Top tip: Diversity is key for a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.

Role-specific interview questions

  • What’s the top CRM tech you’ve used?
  • Which tools have you used to track employee performance?
  • How do you share bad news with your team?
  • How do you keep your team motivated?
  • What metrics do you use for a monthly team report? What additional data would you use for an annual report?

Behavioral interview questions

  • What’s your track record with revenue targets and customer satisfaction rates?
  • What’s the most challenging project you’ve ever worked on? How did you overcome the challenges?
  • Has your team ever failed to hit their goals? What would you have done differently?
  • How long should the onboarding process take and why?

Problem solving interview questions

  • What advice would you give a new team member?
  • How would you support Account Reps to handle potential complaints following a product price increase?
  • How would you respond to an Account Rep who had an angry customer on the line, demanding to speak with the manager? 
  • How would you approach an underperforming team member?

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