Sales Advisor Interview Questions

Sales Advisors present product advantages and help customers make the right decisions. Use these sample interview questions to find the best person for the job.

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Sales Advisor interview questions

Your high-potential new hire will be a customer-focused people-person with a passion for sales. They’ll have awesome communications skills and a great understanding of your products and industry. Plus, they’ll be cool-headed and able to think on their feet. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • Do you have any retail experience?
  • Do you have cash register experience?
  • How would you close the store?
  • How do you handle stress on a busy day?
  • What does excellent customer service mean to you?
  • Are you keen on shift work?
  • Which of our products would you most enjoy selling and why?

Behavioral interview questions

  • Have you ever had a conflict with a coworker? How did you deal with it?
  • Have you ever dealt with an angry customer? What happened?
  • Tell us about a time you aced a team project.

Problem solving interview questions

  • If you were alone on the shop floor with a long customer line and one customer insists you help them with a product, what would you do?
  • How would you deal with a lazy coworker during a busy period?
  • What would you do if you saw a customer stealing?
  • How would you help a customer who was looking for a gift?
  • Do you prefer to approach clients when they enter a store or wait for them to come to you?
  • What would you say if a customer asks you a question about a new product you don’t know much about?

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