Sales Advisor

Sales Advisors present product advantages and help customers make the right decisions. Use these sample interview questions to find the best person for the job.

Sales Advisor interview questions

Your high-potential new hire will be a customer-focused people-person with a passion for sales. They’ll have awesome communications skills and a great understanding of your products and industry. Plus, they’ll be cool-headed and able to think on their feet. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • Do you have any retail experience?
  • Do you have cash register experience?
  • How would you close the store?
  • How do you handle stress on a busy day?
  • What does excellent customer service mean to you?
  • Are you keen on shift work?
  • Which of our products would you most enjoy selling and why?

Behavioral interview questions

  • Have you ever had a conflict with a coworker? How did you deal with it?
  • Have you ever dealt with an angry customer? What happened?
  • Tell us about a time you aced a team project.

Problem solving interview questions

  • If you were alone on the shop floor with a long customer line and one customer insists you help them with a product, what would you do?
  • How would you deal with a lazy coworker during a busy period?
  • What would you do if you saw a customer stealing?
  • How would you help a customer who was looking for a gift?
  • Do you prefer to approach clients when they enter a store or wait for them to come to you?
  • What would you say if a customer asks you a question about a new product you don’t know much about?

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