Dispatcher Interview Questions

Dispatchers receive info and organize people or vehicles in response. Use these sample interview questions to help you find the best person for the job.

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Dispatchers are the instrumental people who handle incoming calls at emergency response facilities or at airports as flight dispatchers.

Your dream candidate is a cool-headed critical-thinker with awesome crisis management skills and the ability to remain calm in high-stress situations.

Top tips: 

  • Quality over qualifications: Dispatchers don’t need formal qualifications. Experience can be useful but a high-potential inexperienced candidate could be your perfect hire if you have time to train them.
  • Grow together: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Dispatcher interview questions

  • What’s your experience with dispatching equipment?
  • Tell us about a time you had to multitask.
  • How much do you know about this county’s criminal law?
  • How would you respond to a panicked person you struggled to understand? 
  • What would you do if a truck driver was angry because they’d been  assigned the wrong cargo?
  • How do you rate your phone skills?
  • Have you ever had to make a difficult decision when your supervisor wasn’t around?
  • Have you ever felt super stressed? What did you do?

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