Health Unit Coordinator qualifications to look for
Health unit coordinators (HUCs) play a dual role in serving patients in the front off and supporting staff with clerical needs.
Your top HUC will graduate from 6-month training programs with a certification. Some candidates may be in progress to become registered nurses. You may take this into consideration if you need someone to stick around for a long time.
📌Don’t forget: Check local legislation as licensure requirements vary per location and job description.
Keep an eye out for candidates who are:
- Strong communicators
- Good with people
- Good with stress management
Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.
Role-specific interview questions
- What does excellent customer service mean for an HUC? How do you ensure you meet these standards?
- What are the most important qualities a HUC must possess? How do you feel you fit those qualities?
- Why do you want to work at our facility?
- Why do you think a HUC is important for a healthcare facility? What major duties do they fulfill?
- What details are important when compiling medical records?
- Have you used a CDSS (clinical decision support system) before? If so, explain what it is and how it works.
- Are you a proficient typist?
Behavioral interview questions
- Give an example of a time you felt a sense of fulfillment as part of your job. What happened and how did it help you grow?
- How did you manage a hectic office without losing your patience?
- How did you handle conflict in the office?
Problem-solving interview questions
- How do you juggle requests from a physician with a busy waiting room?
- How do you handle patients who want to schedule appointments when no visits are available?