Technical Support Engineer

Technical Support Engineer qualifications to look for

Technical Support Engineers are the backup team that manages customers’ issues when your first-level (non-technical) support can’t find a solution. 

Your next top hire will have a solid technical background, software development skills, and the knack to solve tricky computer science-related problems. 

Keep an eye out for candidates who have:

• Excellent troubleshooting skills
• Effective problem-solving skills 
• The drive to take ownership of problems
• A natural curiosity about the way tech works
• The ability to explain technical issues to non-tech people
  

It’s a good idea to test your candidates’ skills to better evaluate how they would handle their role in your company. 

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Problem-solving interview questions

• What kind of customers do you typically work with? 
• Tell me what you know about our products.  What do you think are our most common customer queries?
• How do you support a customer who claims their website is loading too slowly?
• Walk me through how to access the Recovery Control in Windows.
• What help desk tools do you recommend to facilitate client communication?
• What got you into this line of work?
• Are you familiar with ERP software? Can you explain what it is? 
• Explain the main functions of BIAS.
• What remote desktop tools have you used? What features do you think it needs? 
• When do you know your job is complete when resolving a customer problem?
• Walk me through the procedure for installing antivirus software?
  

Behavioral interview questions

• How do you handle a customer who is angry and blaming you for someone else’s mistake?
• How do you handle a customer issue you’ve never heard of before? 
• How do you keep current with technology trends?