Technical Support Engineer

Find your next high-value Technical Support Engineer with these sample interview questions. Add any questions that test specific software development skills useful to your team.

Technical Support Engineer qualifications to look for

Technical Support Engineers are the backup team that manages customers’ issues when your first-level (non-technical) support can’t find a solution. 

Your next top hire will have a solid technical background, software development skills, and the knack to solve tricky computer science-related problems. 

Keep an eye out for candidates who have:

  • Excellent troubleshooting skills
  • Effective problem-solving skills 
  • The drive to take ownership of problems
  • A natural curiosity about the way tech works
  • The ability to explain technical issues to non-tech people

It’s a good idea to test your candidates’ skills to better evaluate how they would handle their role in your company. 

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Problem-solving interview questions

  • What kind of customers do you typically work with? 
  • Tell me what you know about our products.  What do you think are our most common customer queries?
  • How do you support a customer who claims their website is loading too slowly?
  • Walk me through how to access the Recovery Control in Windows.
  • What help desk tools do you recommend to facilitate client communication?
  • What got you into this line of work?
  • Are you familiar with ERP software? Can you explain what it is? 
  • Explain the main functions of BIAS.
  • What remote desktop tools have you used? What features do you think it needs? 
  • When do you know your job is complete when resolving a customer problem?
  • Walk me through the procedure for installing antivirus software?

Behavioral interview questions

  • How do you handle a customer who is angry and blaming you for someone else’s mistake?
  • How do you handle a customer issue you’ve never heard of before? 
  • How do you keep current with technology trends?

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