Telesales Representative Job Description

If you want to hire a Telesales Representative to help you with your business, you may not know where to begin. The first step is to understand what a Telesales Representative does and what tasks can be delegated. This article explains those tasks and will help you in your search for the right staff member.

About the Telesales Representative Position

We’re seeking a highly motivated, sales-oriented Telesales Representative to join our team. Working as a Telesales Representative, you’ll be responsible for generating sales over the phone by advising potential customers on our products and showcasing how we can serve their needs.

For the Telesales Representative position, excellent communication skills are a must. As you’ll be working with potential and returning clients, you have to have great people skills, as well.

Telesales Representative Responsibilities

  • Reach out to potential clients through cold calls
  • Use pre-written scripts to showcase our products to possible customers, learning what their needs are and keeping the customer engaged
  • Demonstrate how our products can best address client needs
  • Upsell products if possible
  • Maintain an updated customer database, including names, phone numbers, and addresses
  • Direct calls to other departments as needed
  • Take incoming calls from current customers
  • Keep a detailed record of all calls and sales
  • Follow up on calls as needed

Telesales Representative Requirements

  • High school diploma required, although a BA/BS is a plus
  • [1+] years experience as a Telemarketer
  • Superb communication and customer service skills, including the ability to remain calm under pressure
  • Excellent multi-tasking skills
  • Comfortable making cold calls to potential clients
  • A goal-driven, results-oriented mindset
  • Working knowledge of computer software, including Microsoft Office Suite

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Frequently Asked Questions

What makes a good Telesales Representative?

A good Telesales Representative is a confident communicator with a sales-oriented, focused mindset. Through promoting our product and building rapport over the phone, you know you can earn a new client.

Who does a Telesales Representative report to?

A Telesales Representative typically reports to a sales manager.

What is the salary range for a Telesales Representative?

The salary range for a Telesales Representative is $35,000 to $65,000.

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