Background checks can be a bit nerve wracking for all parties. Sometimes background checks have unforeseen delays, which warrants a quick follow up to the candidate to let them know what’s happening.
Inform them of the status and when they should hear back from you. This keeps them in the loop and helps reassure them that the delay is due to external factors.
- Keep your finalists engaged and excited
- Reassure candidates that the delay is because of external factors
- Help get started on the right foot with your potential new hire
Sample email for background check update
Subject line: Update on your background check for [Company_name] / Update for the [job title] position at [Company_name]
Hi [Candidate’s name],
I want to let you know we [haven’t gotten the results of your background check from X yet / haven’t reviewed your background check yet]. We are expecting to finish with the process [by the end of the week]. I will contact you again as soon as I have any news.
Feel free to reach me via email or at [phone number], if you have any questions.
All the best,
[Your email signature]