Bank Employee Interview Questions

Use these questions to find high-potential candidates for banking positions. We’ve customized each question for varying seniority levels, so you can ask the right questions no matter what your team needs.

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Bank employee qualifications to look for

Bank employees are hands-on with customers, and your future high-performers need financial literacy and customer service skills. They should also have a wealth of banking product knowledge and cash-handling experience.

Keep an eye out for candidates who: 

  • Are organized and detail-oriented
  • Are educated in Banking, Accounting or a similar field
  • Stay up-to-date on the latest industry developments
  • Can explain financial matters in clear terms

Experience isn’t your best indicator for an entry-level bank teller. These pros should show interest in the banking industry and have good communication skills. 

For senior-level positions, source your next team-player who demonstrates a deep understanding of investments and bank procedures. They should also be able to navigate customers’ banking needs.

Top tip: Hire candidates willing to grow by making sure their personal career goals align with your company's mission.

Entry-level position bank employee questions 

  • What are the pros and cons of different valuation methods?
  • What’s the difference between a Current Account Deficit and the Fiscal Deficit?
  • Explain the differences between savings and checking accounts.
  • What are some of the risks involved in buying or selling a company? How would you recommend mitigating them? 
  • What is a Non-Banking Financial Company (NBFC)?
  • Walk me through the documents you provide for opening a bank account.
  • A customer is upset. How do you handle the situation?
  • You’ve got a tough customer issue and the line is backed up. What do you do? 
  • Why do you want to join our team? 

Senior-level position bank employee interview questions 

  • Will interest rates change over the next six months? How will this affect our business? 
  • How do you decide to approve or reject a loan request?
  • What’s a smart sector to invest in right now? Why?
  • A company is behind on its loan payments. What are the steps you take to resolve the issue? 
  • What banking software systems have you used? How comfortable are you with them?
  • How did you respond to an ethical dilemma at work? 
  • What is your biggest professional success so far? What would you like to achieve?
  • Tell me about a time when you made a mistake at work.  How did you handle it?

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