Branch Manager Interview Questions

A branch manager is highly experienced and usually has a degree in an area like finance, economics or business administration.

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Branch Manager interview questions

Your high-performing candidate will also have awesome soft skills like leadership, organizational skills, problem-solving and conflict resolution. If they approach difficult situations or challenges like a pro, they’ll be super effective.

Top tips: 

  • Find out if they’re your dream candidate by asking them to describe specific events relevant to branch management.
  • Diversity is key for a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.

Problem solving interview questions

  • How would you approach a conflict between two employees? 
  • If your subordinates and superiors disagree with your opinion, how would you approach both groups? 
  • How would you deal with an underperforming employee?
  • How do you sort a budget dispute between different departments or branches?
  • Would you encourage competition or collaboration with other branches?

Role-specific interview questions

  • What are your top priorities as a branch manager?
  • How would you measure performance?
  • What are KPIs? What is benchmarking and how do you do it?
  • What info do you need to make forecasts?
  • How would you delegate responsibilities? 
  • What’s your leadership style?
  • Tell us about 2-3 of your top management best practices?
  • How would you increase the branch’s revenues?

Behavioral interview questions

  • Have you ever had to deal with a difficult customer? What happened?
  • Tell us about a difficult situation you’ve faced. Would you still approach it the same way?
  • Describe a time when you had to make a difficult managerial decision. What happened?
  • What are your top tips for team motivation? Has that worked for you in the past?
  • How has your experience prepared you for this role?
  • What are your long term goals?

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