Front Desk Rep

Your front desk reps are the face of your business. Whether at a hotel reception or a corporate office entrance, they have a huge impact on customer satisfaction.

Front Desk Rep interview questions

Your future high-performing Front Desk Representative will have awesome customer service skills, a problem-solving attitude and a  cheery, pro attitude. 

Top tips: 

  • Although some employers prefer a relevant degree for senior positions, it’s usually better to focus on experience and actual competencies over education.
  • Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Problem solving interview questions

  • How do you create a super welcoming waiting space for guests?
  • If you’re on the phone with an important customer and another important customer walks in. What do you do?
  • How would you cope if an employee is late for an appointment with a guest? 
  • How would you deal with multiple customer complaints?

Role-specific interview questions

  • How do you define awesome customer service?
  • How do you prioritize tasks?
  • What is your POS systems experience?
  • How do you calculate revpar?
  • How did you accept and distribute deliveries in your previous job?

Behavioral interview questions

  • Have you ever had a disagreement with your manager? What happened?
  • Have you ever dealt with an angry customer?
  • Have you ever dealt with a colleague who was at fault? What happened?
  • Tell me about a time you had to make a decision solo. How did you handle it?

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