Customer Service Rep

Great Customer Support Reps know everything there is to know about your company, but above all they are all about the people.

Customer Service Rep interview questions

Your ideal Customer Support Representative will be a human-first, empathetic communication-wizard with a genuine desire to help customers. They love to talk, they know exactly what their customer wants and they are natural problem-solvers. These folks have a knack for gathering feedback and listening to it.

Top tips: 

  • Use open-ended and situational questions to figure out how much customer service experience they have, and what motivates them. 
  • Listen closely to find out if they’re the communicative, thoughtful team-player you need.
  • Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Problem solving interview questions

  • What prompted you to work in customer care? 
  • How has your experience prepared you for this role?
  • How many customers do you talk to daily?
  • What are the most common customer questions you heard in your previous role, and how did you answer them?
  • What do you do when you don’t have enough info to answer a customer’s question?
  • If a customer complains about a well-known problem with your product, how do you respond?
  • Describe a time you turned an angry customer into a happy one.
  • How do you respond when a customer tells you you’re taking too long?
  • Describe a time a customer gave you valuable feedback about a product, positive or negative?
  • Have you ever collaborated with your team to ace a goal?
  • Have you ever suggested a way to improve revenue, costs or efficiency?
  • What motivates you?

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