Inside Sales Representative Interview Questions

Inside Sales Reps are motivated by great products. Use these sample interview questions to find the best person for the job.

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Your future team player is passionate about your product and believes in the solution it provides. They are a talkative people-pleaser who genuinely enjoys helping people, plus they have some experience in customer service. They’ll also have a solid understanding of the inside sales process and know how to balance great sales with great customer experience.

Top tips: 

  • Look for potential over experience: Great candidates don’t need to be experienced, as long as they show high potential when it comes to their communication skills and passion for the role.
  • Grow together: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Inside Sales Representative interview questions

  • Tell us about the product and customers of your last company.
  • What was your sales quota in your last role?
  • Walk us through the customer buying decision process. Where are the potential blocks? How do you prepare to close the sale?
  • How do you keep up-to-date with the latest trends in your target market?
  • What do you ask your customer to find out about their needs?
  • What are the challenges of a short sales cycle?
  • When do you stop pursuing a potential customer?
  • Describe a time you turned a negative customer situation into a positive one.
  • What would you do if a customer pointed out a known problem with your product? 
  • Describe a sale you lost. What would you have done differently?
  • How were leads generated at your last company?

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