Customer Service Manager Interview Questions

Customer Service Managers are experienced customer service pros who have awesome work ethics and leadership skills.

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Customer Service Manager interview questions

Your high-quality candidate will have a positive team impact, understand how to create the right docs and reports, and be a super supportive influence on their teams. They could even be an existing member of your team who sparkles above the rest. ✨

Top tips: 

  • Gauge their experience: Take notice of candidates’ customer and product know-how, and their customer service support processes. They should also provide concrete examples of their coaching and motivation experience. 
  • Note their questions: Listen for smart, spontaneous questions about your company, products, and existing support team. The best candidates will also have suggestions for improvement.
  • Think diversity: Diversity is key for a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process. 

Problem solving interview questions

  • What do you think is the most asked-for request from our customers?
  • What would you recommend to the product team if they asked your opinion on the hottest new feature to implement?
  • What are the highest relevance/value features on our product roadmap?
  • How do you stay up-to-date on industry trends?
  • Describe a situation where you aced customer expectations.
  • From your experience, what’s the best way to gather customer feedback? How have you turned this feedback into actionable insights?
  • Tell us about a time you had to give a team member negative feedback.
  • What do you find most challenging about customer service?
  • Describe how you’d train a customer service rep.

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