Debt Collector Interview Questions

Debt collectors have a tough job. They have to call in unpaid debts from often unwilling clients. Use these sample interview questions to find the best person for the job.

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Debt Collector Interview Questions

Your future team-player is cool-headed, patient and polite with awesome negotiation and critical-thinking skills. They’ll also be tech-savvy with knowledge of debt collection best practices and regulations.

Top tips: 

  • Look for skills over experience: Debt collectors don’t need any qualifications but they do need the right skills for the job. 
  • Look for spontaneity: Ask your candidates how they’d respond to different scenarios to see how well they can think on their feet.
  • Grow together: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • What drew you to apply for this role?
  • What are the top three things you should avoid when speaking to a debtor?
  • How do you keep track of outstanding payments?
  • How do you feel about working with targets?
  • What are your top collection methods?
  • How familiar are you with FDCPA/HIPAA/etc. dictations?

Behavioral interview questions

  • What situations have made you feel good about your role?
  • Have you ever had difficulties negotiating with a debtor/customer? What happened?
  • Tell me about a time you dealt with an angry customer. What did you do?
  • Describe a time your job made you feel stressed. What did you do?

Problem solving interview questions

  • How do you get the necessary info from someone who wants to hang up the phone?
  • How do you skip trace? How do you make sure your procedure’s legit?
  • How would you handle an emotional phone call with a longstanding debtor? 
  • When would you decide to take legal action?
  • How would you respond to an angry customer who curses at you?
  • Describe a few common excuses that debtors make. How would you respond to each of them?

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