Hotel Manager qualifications to look for
A Hotel Manager takes charge of the day-to-day operations and activities in a hotel organization. They manage accounting, sales, business development, and customer service.
Your top hire will have extensive experience in the hotel industry, and a solid sales or food and beverage background. Your best candidates will hold an undergraduate degree in Hospitality Management or Business and have a marketing background if your hotel does its own marketing.
Keep an eye out for candidates who have:
- Strong leadership skills
- Customer-service mindset
- Excellent attention to detail
- The ability to work under pressure
- Drive to increase sales and meet goals
Top tip: Diversity is key to a thriving workplace. Keep an eye out for management and exec-level candidates from varying backgrounds and aim to eliminate bias from your hiring process.
Hotel Manager interview questions
- What do you know about our hotel? What would you improve?
- Tell me about the hotel you currently or previously worked for. What was the capacity? Who were your customers? What were their expectations?
- How do you get up to speed on hotel operations when starting in a new position?
- How have you improved top-line revenue at your previous hotel? Explain.
- How have you saved time or reduced cost at your current/previous hotel? What was the outcome?
- How do you oversee the training of hotel staff? What are the steps you take to ensure your staff is well-prepared for their job?
- Describe a time you introduced a new policy to your staff. How did you get them on board with these changes?
- How do you inspire loyalty and trust in your staff? How do you reward staff for outstanding work?
- Describe a time you collaborated with your staff to improve the service of your hotel. What was the task and how did it improve your services?
- Walk me through staff reports and occupancy reports.
- How do you prioritize maintenance tasks, such as repairs? How do you ensure that work is up to standard?
- How do you support your staff when a large party is checking in, such as a team or wedding?
- Describe a time you received negative feedback from a customer. How did you handle it?
- Have you had to make a round of layoffs at your hotel? If so, what was the process like?
- How do reviews on travel sites impact your hotel? How do you respond to customer reviews?
- How did your previous hotel handle guest complaints? What steps do you take to ensure guest satisfaction?
- Describe a time you had to resolve a problem with an angry guest. What was the outcome?
- Describe a time when your hotel wasn’t up to standards. How did you resolve the issue?
- In what ways have you worked with your staff to go the extra mile to deliver great customer service? Give us examples.