Payroll Specialist

Payroll Specialists make sure employees get paid accurately and on time. They work either in-house or via consultancy firms and mostly have accounting or payroll experience.

Payroll Specialist interview questions

Your ideal candidate is awesome with numbers, has strong attention to detail and pro organizational skills. They’re also great communicators, have calm personalities and a commitment to confidentiality. 

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Problem solving interview questions

  • How do you make sure attendance records are reported on time?
  • How would you handle two face-to-face client complaints at the same time?
  • What would you do if an employee claimed they received less money than agreed?
  • If hired, what would you do in your first week?
  • What would you do if an employee pressed you to know a coworker’s salary?

Role-specific interview questions

  • What reports should a payroll specialist prepare?
  • How much do you know about FLSA?
  • How do you keep up-to-date with IRS regulation changes?
  • What’s included in local taxes withholdings?
  • What payroll source docs do you need?
  • What’s your union contracts experience?
  • What payroll tech have you used?
  • How do you keep focused when entering a ton of data?

Behavioral interview questions

  • Tell us about a time you improved a payroll process.
  • Have you ever worked with a difficult colleague? What happened?
  • Tell me about a time you got stressed at work. What did you do?
  • Have you ever not provided excellent customer service? What would you do differently?
  • Tell us about a time you delivered negative news to a client. What happened?

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