Sales Associate Interview Questions

Sales Associates are sales-driven retail pros. They work closely with customers to determine their needs, answer product questions and recommend the right solutions. Use these sample interview questions to find the best person for the job.

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Sales Associate interview questions

High-quality candidates are experienced, outgoing and enthusiastic with awesome communication skills. They’ll be quick-thinkers with passion for sales and for your products. Plus, they’ll have great skills in customer service orientation, problem-solving and patience.

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • How would you greet customers as they enter the store?
  • Which of our products would you most enjoy selling and why?
  • Do you know how to operate a cash register?
  • How would you close the store?
  • How do you keep calm and motivated in a super busy store?

Behavioral interview questions

  • Tell us about a time you provided awesome customer service.
  • Have you ever had a conflict with a coworker? What happened?
  • Describe a time you dealt with an angry customer. How did you diffuse the tension?

Problem solving interview questions

  • What’s the best way to let customers know about temporary discounts?
  • How would you respond if a client asked a question about a new product you didn’t know much about?
  • What would you do if a customer was upset about a particular product shortage?
  • Which retail software have you used?
  • What would you do if a customer destroyed a piece of merchandise?
  • Walk us through the process of closing a sale with a customer looking for a gift?
  • What would you do if you saw a customer stealing?

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