Sales Trainee

Sales Trainees support a high-quality customer service process. They join sales calls, answer basic client queries and prepare reports and paperwork. Use these sample interview questions to find the best person for the job.

Sales Trainee interview questions

Your high-potential new hire is passionate about customer service but lacks hands-on experience. They’re creative thinkers, great communicators and highly organized. They’ll also have great time-management skills and will be friendly team players.

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • What’s the best way to get great customer feedback? Why is it important?
  • What does excellent customer service mean to you?
  • What do you know about our products/services/customers? 
  • How do you identify client needs?
  • What are the top daily metrics to track?
  • What organizational tech have you used? Have you ever used a CRM?

Behavioral interview questions

  • What drew you to apply for this role?
  • How do you deal with targets and tight deadlines?
  • Tell us about a time you worked on a team project. What was your role?
  • Have you ever had a bad experience with a salesperson? How did that influence your purchasing decisions?

Problem solving interview questions

  • What would you include in a top-quality sales pitch email?
  • What would you do if you didn’t know the answer to a client’s question?
  • What would you say if your manager asked you to complete an unfamiliar task?
  • How would you deal with an angry customer who wanted to speak with your manager?
  • How would you spend your time if you were having a slow day?

Start optimizing your recruiting process today.

Start optimizing your recruiting process today.

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