Sales Trainee Interview Questions

Sales Trainees support a high-quality customer service process. They join sales calls, answer basic client queries and prepare reports and paperwork. Use these sample interview questions to find the best person for the job.

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Sales Trainee interview questions

Your high-potential new hire is passionate about customer service but lacks hands-on experience. They’re creative thinkers, great communicators and highly organized. They’ll also have great time-management skills and will be friendly team players.

Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.

Role-specific interview questions

  • What’s the best way to get great customer feedback? Why is it important?
  • What does excellent customer service mean to you?
  • What do you know about our products/services/customers? 
  • How do you identify client needs?
  • What are the top daily metrics to track?
  • What organizational tech have you used? Have you ever used a CRM?

Behavioral interview questions

  • What drew you to apply for this role?
  • How do you deal with targets and tight deadlines?
  • Tell us about a time you worked on a team project. What was your role?
  • Have you ever had a bad experience with a salesperson? How did that influence your purchasing decisions?

Problem solving interview questions

  • What would you include in a top-quality sales pitch email?
  • What would you do if you didn’t know the answer to a client’s question?
  • What would you say if your manager asked you to complete an unfamiliar task?
  • How would you deal with an angry customer who wanted to speak with your manager?
  • How would you spend your time if you were having a slow day?

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