Field Service Representative Job Description

A Field Service Representative job description template to hire for your Customer Service department.

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About the Field Service Representative Position

We're looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service we're known for.

The goal is to maximize customer engagement and the success of business by providing solutions promptly.

Field Service Representative Responsibilities

  • Take on all customer support tasks in external facilities
  • Work efficiently to conclude all on-site installation٫ repair٫ maintenance and test activities
  • Guarantee that the work process accurately follows the guidelines
  • Perform troubleshooting and strive to resolve issues
  • Provide frequent٫ analytical service reports
  • Operate vehicle(s) in a safe manner and effectively use field automation systems
  • Adhere to company rules and regulations
  • Team up with colleagues and pass on valuable information
  • Determine customer needs and offer advice or suggestions
  • Form relationships of trust with customers

Field Service Representative Requirements

  • Proven experience as a field service representative
  • Capability to manage and preserve technical equipment
  • Sound knowledge of English
  • Ability to easily acclimate to modified schedules and shifts
  • Accustomed to using mobile tools and applications
  • Technical degree or certification

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