Front Desk Representative Job Description

A Front Desk Representative job description template to hire for your Customer Service department.

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About the Front Desk Representative Position

We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly٫ easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints٫ learn quickly٫ and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Representative Responsibilities

  • Keep our front desk clean٫ presentable and stocked with all the necessary material (pens٫ forms٫ paper٫ etc)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them. Take and deliver messages as necessary
  • Receive incoming letters٫ packages٫ etc and distribute them
  • Prepare outgoing mail by drafting correspondence٫ securing parcels٫ etc
  • Check٫ sort٫ and forward emails as required
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements٫ schedules٫ etc)

Front Desk Representative Requirements

  • Some experience as a front desk representative٫ agent٫ or relevant position
  • Familiarity with office machines (e.g. fax٫ printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus

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