Front Desk Representative Job Description

A Front Desk Representative job description template to hire for your Customer Service department.

About the Front Desk Representative Position

We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly٫ easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints٫ learn quickly٫ and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Representative Responsibilities

  • Keep our front desk cleanŮ« presentable and stocked with all the necessary material (pensŮ« formsŮ« paperŮ« etc)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them. Take and deliver messages as necessary
  • Receive incoming lettersŮ« packagesŮ« etc and distribute them
  • Prepare outgoing mail by drafting correspondenceŮ« securing parcelsŮ« etc
  • CheckŮ« sortŮ« and forward emails as required
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangementsŮ« schedulesŮ« etc)

Front Desk Representative Requirements

  • Some experience as a front desk representativeŮ« agentŮ« or relevant position
  • Familiarity with office machines (e.g. faxŮ« printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus

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