Customer Service Representative Job Description

About the Customer Service Representative Position

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests. 

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities

• Maintain a professional and friendly attitude towards customers at all times
• Communicate with customers through various mediums, including in-person, phone, and web
• Build relationships with customers to ensure their satisfaction
• Provide prompt responses to customer inquiries and complaints, assisting to solve issues
• Maintain records of customer interactions, including sales, comments, and complaints
• Process orders and forms as needed
• Keep up-to-date on company offerings to ensure clients get the best products

Customer Service Representative Requirements

• [1+] years of Customer Service Representative experience
• High school diploma
• Proficient with computers and CRM software
• Excellent communication skills
• Superb customer service, time-management, and multitasking skills
• Must be a team player
• Must have flexible availability