Customer Service Representative Job Description

The Customer Service Job Description is a comprehensive list of typical job duties and expectations. It covers the most basic and essential functions that a Customer Service Representative will be responsible for once hired, as well as the experience or skills they’ll need to excel in this position.

About the Customer Service Representative Position

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests. 

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities

  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products

Customer Service Representative Requirements

  • [1+] years of Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability

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Frequently Asked Questions

What makes a good Customer Service Representative?

A good Customer Service Representative knows how to keep customers happy through excellent communication skills and making the customer feel valued. Whether resolving customer complaints or processing orders, you’re always ready to help!

Who does a Customer Service Representative report to?

A Customer Service Representative typically reports to a Customer Service Manager or an Operations Manager.

What is the salary range for a Customer Service Representative?

The salary range for a Customer Service Representative is $30,000 to $50,000.

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