Field Service Technician Job Description

A Field Service Technician job description template to hire for your Customer Service department.

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About the Field Service Technician Position

We are looking for a self-starting Field Service Technician to deliver a high level of customer service to our company customers.

We want you to drive the kind of service success that improves customer satisfaction٫ maximizes customer retention٫ and increases profitability.

Field Service Technician Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on-site installation٫ repair٫ maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safe manner and ensure proper use of field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Field Service Technician Requirements

  • Proven field service experience
  • Ability to troubleshoot٫ test٫ repair٫ and service technical equipment
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification

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