Community Manager Job Description

A Community Manager job description template to hire for your Marketing department.

About the Community Manager position

If you are a tech-savvy professionalÙ« experienced in social mediaÙ« PR and promotional eventsÙ« we would like to meet you.

The ideal Community Manager has exceptional oral and written communication skills. They have the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations٫ both online and offline.

UltimatelyÙ« you will act as the face and voice of our brand and the management of all community communication.


Community Manager responsibilities are:

  • Ensure that communication and social media campaigns align with marketing strategies
  • Provide engaging content in a variety of formsÙ« such as textÙ« imageÙ« and videoÙ« for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in community building and brand awareness boosting events.
  • Ensure brand consistency by communicating with MarketingÙ« PRÙ« and Communications teams.
  • Liaise with Development and Sales departments to keep up-to-date on new features and products
  • Build relationships with customersÙ« potential customersÙ« industry professionals and journalists
  • Stay informed on trends in digital technology.

Community Manager requirements are:

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forumÙ« launching an ambassador programÙ« creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metricsÙ« and to utilize those metrics (e.g. repeat attendance at events)
  • Excellent verbal communication and writing skills
  • Hands on experience with brand management through social media
  • Monitor website traffic and customer engagement through metricsÙ« and be able to interpret those metrics.
  • Knowledge of online channels of marketing and marketing practices
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field

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