Dispatcher Job Description

A Dispatcher job description template to hire for your Customer Service department.

About the Dispatcher Position

We’re seeking a dependable Dispatcher to join our team as our main contact for emergency and non-emergency calls. From taking down information, transferring messages, or tracking vehicle routes, you’ll be responsible for handling a variety of tasks.

Our ideal candidate will have superb multitasking skills along with the ability to independently make decisions. As our goal is to transmit accurate information in a timely manner, you must have excellent oral and written communication skills.

Dispatcher Responsibilities

Answer emergency and non-emergency calls
Document important information
Prioritize calls by urgency level
Proactively attempt to solve problems, suggesting solutions to the best of your ability
Dispatch necessary resources to locations as needed
Supervise units in the field to assist in prioritizing their daily schedules
Keep up-to-date call logs, records, and any other appropriate documentation

Dispatcher Requirements

High school diploma or GED required
[1-2] years experience in a similar role
Knowledge of emergency protocol
Superb communication skills
Strong ability to multitask
Excellent organizational and time-management skills
Above-average typing skills

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Frequently Asked Questions

What makes a good Dispatcher?

A good Dispatcher is able to keep cool under the pressure of multi-tasking. Whether handling emergencies or routine calls, as the first point of contact, a Dispatcher does their best to ensure everything goes as smoothly as possible.