Dispatcher Job Description

A Dispatcher job description template to hire for your Customer Service department.

About the Dispatcher Position

We’re seeking a dependable Dispatcher to join our team as our main contact for emergency and non-emergency calls. From taking down information, transferring messages, or tracking vehicle routes, you’ll be responsible for handling a variety of tasks. 

Our ideal candidate will have superb multitasking skills along with the ability to independently make decisions. As our goal is to transmit accurate information in a timely manner, you must have excellent oral and written communication skills. 

Dispatcher Responsibilities

  • Answer emergency and non-emergency calls
  • Document important information
  • Prioritize calls by urgency level
  • Proactively attempt to solve problems, suggesting solutions to the best of your ability
  • Dispatch necessary resources to locations as needed
  • Supervise units in the field to assist in prioritizing their daily schedules
  • Keep up-to-date call logs, records, and any other appropriate documentation

Dispatcher Requirements

  • High school diploma or GED required
  • [1-2] years experience in a similar role
  • Knowledge of emergency protocol
  • Superb communication skills
  • Strong ability to multitask
  • Excellent organizational and time-management skills
  • Above-average typing skills

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Frequently Asked Questions

What makes a good Dispatcher?

A good Dispatcher is able to keep cool under the pressure of multi-tasking. Whether handling emergencies or routine calls, as the first point of contact, a Dispatcher does their best to ensure everything goes as smoothly as possible.

Who does a Dispatcher report to?

A Dispatcher usually reports to a Dispatch Manager.

What is the salary range for a Dispatcher?

The typical salary for a Dispatcher is $34,000 to $64,000.

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