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Technical Support Engineer Job Description

A Technical Support Engineer job description template to hire for your Customer Service department.

About the Technical Support EngineerPosition

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone٫ web٫ email٫ chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Study٫ diagnose٫ troubleshoot and recognize solutions to solve customer issues
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
  • Provide timely and detailed feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • BS degree in Information Technology٫ Computer Science or equivalent
  • Proven working experience in enterprise technical support٫ IT support or as a technical engineer
  • Basic knowledge of Unix/Linux systems٫ utilities٫ and scripting
  • Great problem-solving skills
  • Great client-facing skills
  • Outstanding written and verbal communication skills

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