Help Desk Specialists understand your products, services and customers. As the keepers of customer satisfaction, it’s important to make sure you get the right specialists for your team.Start Interviewing Now
Your high-potential candidate will be ready for your questions and will have awesome troubleshooting skills. They’ll be experienced with tech tools, ticketing systems and databases. They may even have IT qualifications, but this role is about more than tech know-how. Characteristics at the top of your list should include clear communication, problem-solving and a genuine desire to deliver great customer service.
Top tip: Hire candidates you can grow with by making sure their personal career goals align with your company's mission.
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